Best service network in India: Customer satisfaction

J.D. power trophy — When you want to buy a car, what are the things you consider? First thing that an Indian buyer thinks of is the price. Most of the buyers purchase their first car based on the price but after sales service is something that will be a long term expense that is ignored. There was a survey by J.D. Power in 2019 that determined the customer satisfaction of different auto manufacturers in India.

Hyundai Motor India

Hyundai creta service network — After their initial success due to the Santro, Hyundai did work hard constantly to launch new models and improve after sales service and currently has second largest car service network in India. Hyundai is the second largest car seller in India and scored the highest 903 points in after-sales customer satisfaction survey.

J.D. Power Customer satisfaction number	903
Number of service network all over India	1000
Sales in January 2021	52,005

Tata Motors

Tata safari — Tata Motors is one of the oldest car manufacturers in India and their Indigo and Indica sedan and hatchbacks were very successful. The newest models from Tata are the Tiago, Altroz and Harrier. They are doing well in the market and are one of the safest in the market. Tata has scored 870 points on customer satisfaction index.

J.D. Power Customer satisfaction number	870
Number of service network all over India	713
Sales in January 2021	26,930

Mahindra

Mahindra service network — Mahindra is a known automobile manufacturer in India. Their vehicles have a general reputation of reliability, value for money and safety. Scorpio was the most popular SUV from the brand before XUV 500 became their flagship SUV. Mahindra scored 863 points by J.D. power in the customer satisfaction index.

J.D. Power Customer satisfaction number	863
Number of service network all over India	902
Sales in January 2021	20,498

Toyota

Toyota Innova crysta — Japanese company entered India as Toyota Kirloskar in 1997. The brand was established and proved to the Indian market their reputation in terms of reliability. The Altis, Corolla, Etios, Fortuner and Qualis were a great success for the brand. It scored 820 points in the J.D. power when it comes to customer satisfaction index.

J.D. Power Customer satisfaction number	820
Number of service network all over India	274
Sales in January 2021	11,126

Volkswagen

Volkswagen service network — Volkswagen India entered India in 2007. The Vento and Polo were two popular models from the brand when it launched. The brand has had a lot of ups and downs in the market and also their German design quality with the ageless design did shine in the market. Volkswagen scored 819 points in the J.D. power survey.

J.D. Power Customer satisfaction number	819
Number of service network all over India	157
Sales in January 2021	2,040

Ford

Ford freestyle — Ford entered India in 1995 and has headquarters in Chennai. The initial models Ikon and the Fiesta were great hits. The Endeavor was one of the first full size SUVs to be launched in India and currently the Figo, freestyle and Ecosport are doing well in the market.

J.D. Power Customer satisfaction number	816
Number of service network all over India	331
Sales in January 2021	4,141

Nissan

Nissan magnite — Nissan India has two brands in the portfolio, Nissan and Datsun. The brands together have their vehicles in all the segments. The new entry Nissan Magnite is a huge success for the brand and it increased the brand’s sale by 220%.

J.D. Power Customer satisfaction number	806
Number of service network all over India	120
Sales in January 2021	4,527

Maruti Suzuki

Maruti Suzuki Service network — The brand was Established in 1981 and since then has been the most popular brand in India. The brand has an impressive market share of 45%. They have the largest dealer and car service network in India. Maruti Suzuki scored 799 points out of 1000 in J.D. power survey.

J.D. Power Customer satisfaction number	799
Number of service network all over India	1601
Sales in January 2021	1,39,002

Honda

Honda — Honda cars India Limited was established in India in 1995. It has launched several iconic models such as the City, Civic, Amaze, Brio and Jazz. Their Diesel models have brought up their sales mainly due to the refinement and fuel efficiency.

J.D. Power Customer satisfaction number	796
Number of service network all over India	422
Sales in January 2021	11,320

Renault

Renault — Renault is a giant French automobile manufacturer that entered India in 2005. The Duster was the reason behind the major success of the brand in India. Their other widely successful model is the Kwid which is an entry level hatchback that is one of the best selling.

J.D. Power Customer satisfaction number	787
Number of service network all over India	337
Sales in January 2021	8,209

Kia

Kia service network — Kia Motors corporation entered India in 2019 as Kia Motors India. Their first model Seltos saw instant success and became the best selling SUV in the Segment. The second entry Sonet took over the Seltos and is currently the best selling crossover SUV in India. Since the brand is new there is no survey result.

J.D. Power Customer satisfaction number	–
Number of service network all over India	125
Sales in January 2021	19,056

Skoda

Skoda Kushaq — Skoda entered India in 2001. The brand has a lineup of cars that are premium and performance focused. The VW and Skoda group together will be launching two SUVs that are India focused. They will be priced competitively and the brand has a high expectation from the two SUVs. Their brand’s after sales service is a bit on the higher side and that might change with the India focused SUVs that have 92% localized parts.

J.D. Power Customer satisfaction number	–
Number of service network all over India	74
Sales in January 2021	1,004

Service network

Service network comparison — Maruti Suzuki has the highest car service network in India with over 1600 outlets. Hyundai motors has worked very hard in India and takes second place. The newest entry Kia has well over 125 service networks which is better compared to Skoda that has 74 service centers but it entered in India early 2000s.

customer satisfaction

J.D. power customer satisfaction — In the 2019 J.D. power survey, Hyundai motor has scored the highest points when it comes to customer satisfaction. Tata motors takes second place. Surprisingly Maruti Suzuki with the highest service network takes 7th position when it comes to customer satisfaction.

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